Shipping policy

Shipping Policy - its a store

Effective Date: May 30, 2025

Thank you for shopping at its a store.

Below you'll find everything you need to know about how we handle shipping from our studio in Lisbon, Portugal.

Processing Times

All orders are processed within 5-10 business days (excluding weekends and public holidays).

You'll receive a confirmation email once your order has been shipped, along with a tracking number (if applicable).

Custom or made-to-order items may take slightly longer. Estimated processing times will be indicated on each product page.

 

Shipping Locations

We currently ship to:

• Portugal (mainland and islands)
• European Union countries
  

If your country isn't listed at checkout, feel free to contact us at

its.a.store.pt@gmail.com

 

Please note that shipping times are estimates and may vary due to customs, weather, or postal service delays.

 

Customs, Duties & Taxes (International Orders)

For international shipments, customers are responsible for any applicable customs fees, import taxes, or duties imposed by their country. We cannot predict or control these costs.

 

Packaging

We care about sustainability. Wherever possible, we use recyclable and eco-conscious packaging materials.

 

Undeliverable Packages

If an order is returned to us due to an incorrect address or failure to collect, we will contact you to arrange re-shipment.

Additional shipping charges may apply.

 

Tracking Your Order

If tracking is available, you will receive a tracking number once your package is shipped. You can use it to follow your order's progress online.

Questions?

If you have any questions about shipping, feel free to reach out to us at:

its.a.store.pt@gmail.com